Q & A

FAQS

Motor Club of America Service FAQs

How is MCA’s plans different from other roadside assistance services?

  • Although we provide incredible roadside assistance benefits, our life assurance benefits in all our plans are superb and affordable – there’s simply nothing that gives you more security than knowing you have emergency coverage in a variety of situations– from vehicle breakdown to emergency medical care.

How do I get roadside assistance

  • Simply call our toll-free roadside assistance number and describe your situation, including the vehicle’s problem, so we can send appropriate help to assist you. Call 1 (800) 227-6459

How long will it take for MCA Roadside Assistance dispatch to arrive?

  • We average between 45 – 60 minutes travel time. However, a service representative will be able to give you a more accurate time when you call for service.

Does my MCA plan cover multiple cars?

  • Yes it does, as long as the card holder is present. We dispatch the best professional roadside service available to ensure quick service and to give you peace of mind.

How long does it take to activate my membership?

  • As soon as you are signed up and in our system. Just call our toll-free number for any problem you have with your disabled vehicle or for questions on any benefits that are covered in your specific MCA plan.

How do i know when a tow truck is coming?

  • The MCA team will be in contact with you through the entire process. Just describe your situation and your location, and we’ll be there to help.

Do you cover motorcycles?

  • Yes, we’ll cover any of your vehicles including your cars, RV, motorcycle, boat, livestock trailer, even your Duley Pickup.

Do you cover horse trailers?

  • Yes, we have a plan that covers trailer and horse trailers

Can you help me if I’m hospitalized due to an accident?

  • Yes, we can. As an MCA member, you’ll receive $150 per day up to 365 consecutive days for hospital room and board as the result of injuries sustained in a covered accident.

What if my car is disabled and I’m out of town?

  • Don’t worry, you can travel with absolute peace of mind. As an MCA partner, your benefits include up to $500 travel assistance reimbursement on such things as car rental, meals, lodging or transportation expenses if your vehicle is disabled due to an accident.
Motor Club of America Business Opportunity FAQs
Q. What kind of support does official MCA provide after I set up my business?
A. We provide all the tools to help you succeed. Presentation materials, phone conference training, web training, iPad and iphone apps available for download, weekly email tips and techniques, just for starters.
Q. How do I get paid for my new MCA business?
A. Be looking for your welcome email from us after you sign up. It will include all the necessary info you’ll need including a link to a direct deposit form that you can fill out and send. That way, we can start sending you your commission check immediately.
Q. How much do I get when an associate I sell a plan to, signs up another person under them?
A. Initially about $6. And, after ten months, you get a monthly commission for the life of the client.
Q. How do I go about marketing my MCA business?
A. Once you sign up on our Join our Team page, you will receive an email that contains all the info you’ll need to begin marketing your MCA business. We’ll also periodically have training meetings and seminars available to our MCA associates.
Q. I’ve received your welcome email and read through it. What’s the next step?
A. Print the MCA Associate Agreement Letter, W-9, and Direct Deposit form. Send these in to us as soon as possible. Next, download our Training Guide and review it—then login to TVC Matrix back office and familiarize yourself with its contents. Finally, develop a marketing plan and then tell everyone you come in contact with about MCA.

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